We offer a 30-day money-back guarantee on most merchandise.
All returns must be initiated within 30 days of the delivery date. The 30-day period starts on the date our tracking shows delivered. You can contact us at support@koraglo.com.
1. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If you received a damaged, defective, or incorrect item, Please contact us at support@koraglo.com.
Please provide the following information:
- Your order number
- The item(s) you wish to return
- Reason for return (Wrong item sent, obvious damage occurred, etc.)
2. Receive a response from our customer service team within 24 to 48 hours.
You will receive a response about your refund request and the next steps from our customer service team within 48 hours.
3. Ship your merchandise back to us.
Please note that your returned merchandise must be unworn, unwashed, unaltered, and in its original packaging. Accessories, and gift cards, accessories, are not eligible for returns.
4. Inspect/approve your returned merchandise and refund initiated.
We will inspect the return and initiate a refund within 2 to 3 days of arriving at our warehouse. A refund confirmation will be sent to you via email. Please note that refunds take 2 to 14 days to reflect in your bank account. This time depends on the policies of your financial institution.
Notes about lost returns:
If we do not receive your return merchandise, we will not be able to process your refund unless you can show proof of shipment and receipt via the label's tracking number. If you believe your package has been lost, please file a claim with the carrier before we can process your return.
Please contact us at support@koraglo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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